Refund Policy

​

This Refund Policy applies to every PBH Health LLC membership level (Standard, Premier and Concierge) and every service.

​

Your complimentary conversation

There is never a charge for your first conversation with us.

​

Before your Health Design session

You may change your mind at any time before your Health Design session begins, and nothing will have been charged. You may reschedule at no cost with at least 24 hours’ notice.

​

Your Health Design session

The $650 first membership payment becomes non-refundable once your session begins, because by then Dr. Herbert has reviewed your records and prepared your plan. If we are unable to hold your session for any reason on our side, you may reschedule or receive a full refund, as you prefer.

If you cancel with less than 24 hours’ notice or miss your session, we will gladly reschedule once. After that, the $650 first membership payment applies.

​

Your monthly payments

You may end your membership at any time by letting us know in writing, with 30 days’ notice. No further monthly payments are due after your notice period ends, and your care continues through the period you have paid for. Payments already made are not refunded.

​

Pausing your membership

You may pause your membership once in each membership year, for up to six months, by letting us know in writing. While your membership is paused, your monthly payments and your care with us pause too, so please take any health questions that arise to your own physician. Your membership year is extended by the length of the pause, and your monthly payments resume when you return. Concierge members keep their place. Payments already made are not refunded.

​

Intensive Personalized Coaching

Intensive Personalized Coaching with our health coach is $100 a session. You may stop at any time. A session already held is not refunded.

Coaching on its own is for clients who want health coaching without Dr. Herbert's care. Once Dr. Herbert is part of your care, you join through the annual membership.

​

Insurance

With Standard or Premier, your annual membership fee covers the parts of your care that insurance does not: your written 12-month plan, your health coach throughout the year, and our guidance between visits. Your medical visits with Dr. Herbert are billed to your health insurance, as any physician's office would, and you pay only your plan's usual copay, coinsurance or deductible for those visits. Concierge is private pay and is not billed to insurance. If you have Medicare or Medicaid, different federal rules apply to what we may charge. We fully comply with them, and we will go over your options with you, in writing, before you enroll.

​​​​

Medications and laboratory tests

Medications and laboratory tests are billed by the pharmacy or laboratory and follow their own policies. Medications cannot be returned once dispensed. A prescription is never guaranteed: it is issued only when Dr. Herbert judges it medically appropriate, and a medical evaluation is a completed service whether or not a prescription follows.

​​​​

Billing errors

If we have charged you in error or charged you twice, tell us within 60 days and we will refund the full amount to your original payment method.

​​​​​

How to request a refund

Email support@pbhhealthllc.com or call 202-240-7159 with your name, the date of the charge and a short description. We reply within 5 business days, and approved refunds are returned the way you paid, by card or by Zelle, within 10 business days.

​​

Before disputing a charge

Please contact us first. Most questions are resolved within a day or two, far faster than a bank dispute.

​​

Your rights under state law

Where the law of your state gives you additional rights, those rights apply.

​​

Changes to this policy

We will tell members in writing at least 30 days before any change applies to them. A change never alters the terms of a membership year already under way.

​​

Last updated October 2026